Customer Help

For orders over $150, after discount, the shipping is free. For orders under $150, a flat rate of $25 will be added at checkout. A tracking number will be provided for all shipments.

*All orders are shipped using Canada Post Express Post. Signature required for all orders unless otherwise specified

Yes. All orders are vacuum sealed and are shipped using secure and discreet packagin

No. We only ship within Canada.

Orders and payments processed before 12PM PST will be shipped the next business day. Orders and payments received anytime after 12PM PST will be shipped out the following business day.

Once your payment has been processed, the order cannot be canceled or edited.

Note: All orders pending payment will be automatically canceled within 24 hours

If you do not receive your package 2 days after the delivery date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they are able to locate the package, they will ship it to you and you’ll get it a few days later. If it is deemed “unrecoverable” or “lost in transit”, we will send you a 1x replacement package up to $500 of the value of your package free of charge. We do not offer postage refunds if your order arrives late due to any postal issues.

Occasionally, as items are processed through our delivery network, certain conditions arise where we are unable to display current or past tracking events. Rest assured that your item is always making progress towards its final destination.

Due to higher % of postal thefts in these regions, we cannot offer any delivery guarantees if you live in these areas you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.