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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

For orders over $150, after discount, the shipping is free. For orders under $150, a flat rate of $25 will be added at checkout. A tracking number will be provided for all shipments.

*All orders are shipped using Canada Post Express Post. Signature required for all orders unless otherwise specified

Yes. All orders are vacuum sealed and are shipped using secure and discreet packagin

No. We only ship within Canada.

Orders and payments processed before 12PM PST will be shipped the next business day. Orders and payments received anytime after 12PM PST will be shipped out the following business day.

Once your payment has been processed, the order cannot be canceled or edited.

Note: All orders pending payment will be automatically canceled within 24 hours

If you do not receive your package 2 days after the delivery date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they are able to locate the package, they will ship it to you and you’ll get it a few days later. If it is deemed “unrecoverable” or “lost in transit”, we will send you a 1x replacement package up to $500 of the value of your package free of charge. We do not offer postage refunds if your order arrives late due to any postal issues.

Occasionally, as items are processed through our delivery network, certain conditions arise where we are unable to display current or past tracking events. Rest assured that your item is always making progress towards its final destination.

Due to higher % of postal thefts in these regions, we cannot offer any delivery guarantees if you live in these areas you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.

Everything you need about us

Membership & Contact

Becoming a member is free and easy. You must be at least 19 years of age and must live in Canada. Register now for free here.

We are in the office processing order Monday – Friday 8:30am PST to 5:30pm PST, Saturday & Sunday from 10am PST to 2pm PST. Orders are accepted 24 hours a day 7 days a week.

We are in the office processing order Monday – Friday 8:30am PST to 5:30pm PST, Saturday & Sunday from 10am PST to 2pm PST. Orders are accepted 24 hours a day 7 days a week.

We have a live chat option available for you to speak to agents right away in the bottom right corner of the window. You can also e-mail our customer support team at [email protected] from Monday to Friday from 9AM – 5PM PST

Accepted methods of payment: Interac E-transfer and Credit Card. Follow the easy payment instructions sent with your order summary.

Note:  When paying by Credit Card, your billing address, shipping address, and phone number submitted to us MUST match the information your Credit Card provider has on file for your account. If the information does not match, the payment will not be accepted.

We do not offer any refunds, exchanges, or returns. We can offer modifications to your order such as adding more items or a change of address if we have not already shipped your package yet. If an item is missing or has malfunctioned then we will send a replacement of equal or greater value.

*Subject to discretion

Personal Liablilty
All of our products should be used responsibly. At Buy Mushrooms Canada, we recommend products to not be used in conjunction while operating a motor vehicle, heavy machinery, or in any, and all potential safety compromising situations.

All of our products are meant to address medical conditions or for recreation.
Buy Mushrooms Canada is not responsible for the personal actions of any customers.

Please use responsibly!

Free Canada shipping

On all orders above $149.99

Privacy is Stylish

Delivered in discreet packaging

Superior Customer Support

Live chat from 8AM-8PM

Secure Payments

E-Transfer / MasterCard / Visa